Refund policy

Return & Refund Policy

Last Updated: August 30, 2026

At Mystik Magik Spiritual Shop, many of our products are handmade, prepared in small batches, customized, or created specifically for spiritual and personal use. We take pride in carefully packaging and preparing every order.

We want you to be happy with your purchase. If there is a problem with your order, please contact us so we can review the situation and work toward a fair resolution.

Returns

We accept returns on eligible, unused, and unopened items within 14 days of confirmed delivery.

To qualify for a return, the item must:

Be unused and in its original condition
Be unopened when applicable
Be free from damage caused after delivery
Include original packaging when possible
Be returned within the approved return period

Customers must contact Mystik Magik Spiritual Shop before sending an item back.

Returns sent without prior approval may not be accepted.

Unless an item is incorrect, defective, or damaged upon arrival, the customer is responsible for return shipping costs.

Original shipping costs are non-refundable.

Non-Returnable Items

Because of the handmade, customized, personal, and spiritual nature of many of our products, the following items are final sale and cannot be returned or exchanged:

Custom or personalized orders
Made-to-order products
Ritual candles that have been burned, altered, or used
Spell jars or intention jars that have been opened, altered, or used
Herbs, botanical products, loose ingredients, or apothecary items
Products intended for personal or ritual use once opened
Digital products or downloadable content
Tarot readings, spiritual readings, consultations, or other completed services
Sale, clearance, or discounted final-sale items
Gift cards

These restrictions help us maintain product quality, sanitation, and fairness for all customers.

Damaged, Defective, or Incorrect Items

Please inspect your order as soon as it arrives.

If your order arrives damaged, defective, or if you receive the wrong item, please contact us within 7 days of delivery.

To help us review your request, please include:

Your name
Order number
A description of the problem
Clear photographs of the item
Photographs of the shipping box and packaging when shipping damage is involved

Please do not discard damaged products or packaging until we have reviewed your claim.

Once the issue has been verified, we may offer one of the following resolutions depending on the situation:

Replacement of the damaged or incorrect item
Store credit
Partial refund
Full refund when appropriate

We reserve the right to determine the most appropriate resolution based on the circumstances and product availability.

Lost, Stolen, or Delayed Packages

Mystik Magik Spiritual Shop is not responsible for packages that are lost, stolen, delayed, or damaged after they have been transferred to the shipping carrier.

Once tracking confirms that an order has been delivered to the address provided by the customer, the order is considered fulfilled.

If a package is lost or delayed during transit, we will make reasonable efforts to assist the customer in filing a claim or locating the package with the shipping carrier.

Customers are responsible for providing a complete and accurate shipping address at checkout.

Mystik Magik Spiritual Shop is not responsible for orders delivered to an incorrect address provided by the customer.

If an order is returned to us because of an incorrect or incomplete address, the customer may be responsible for additional shipping charges before the order can be resent.

Cancellations

Orders may be canceled only if they have not yet entered processing, production, or shipment.

Because many of our products are handmade or prepared specifically after an order is placed, we cannot guarantee that cancellation requests can be approved.

Once an order has entered production, customization, or shipment, it may no longer be eligible for cancellation.

To request a cancellation, contact us as soon as possible and include your order number.

Refund Processing

Once an approved return has been received and inspected, we will notify you regarding the status of your refund.

Approved refunds will be issued to the original payment method whenever possible.

Please allow approximately 5–10 business days for a refund to appear, depending on your financial institution or payment provider.

Original shipping charges are not refundable unless the return is the result of our error.

Exchanges

At this time, exchanges are handled on a case-by-case basis.

If you received an incorrect, defective, or damaged item, please contact us within 7 days of delivery so we can review the issue.

For other situations, customers may be asked to return an eligible item and place a new order.

Spiritual Products & Expectations

Mystik Magik Spiritual Shop offers products intended to support spiritual practice, personal reflection, ritual, intention setting, and individual beliefs.

We do not guarantee specific spiritual, emotional, financial, romantic, legal, medical, or other outcomes from any product or service.

Individual experiences and results vary.

Purchasing a spiritual product does not guarantee that a specific event will occur or that a particular outcome will be achieved.

Refunds will not be issued solely because a customer did not experience their desired spiritual or personal result.

Tarot Readings & Spiritual Services

All completed tarot readings, spiritual readings, consultations, and similar services are non-refundable.

Once a reading or service has been completed and delivered, the service is considered fulfilled.

If there is a technical issue, delivery issue, or error on our part, please contact us so we can review the situation.

Appointments canceled or missed without adequate notice may not be eligible for a refund.

Specific appointment cancellation and rescheduling terms may apply to booked services.

How to Request a Return or Report an Issue

Please contact Mystik Magik Spiritual Shop with:

Your full name
Order number
Email address used for the purchase
Description of the issue
Photos, if applicable

Please allow a reasonable amount of time for us to review your request and respond.

We are a small business, and every request is personally reviewed.

Our Commitment to Fairness

We believe in treating our customers fairly and reasonably.

If something went wrong with your order, we encourage you to contact us before filing a payment dispute or chargeback. In most cases, we are happy to review the situation and work toward a reasonable solution.

At the same time, Mystik Magik Spiritual Shop reserves the right to deny returns, refunds, replacements, or future purchases in cases involving suspected fraud, abuse of our policies, repeated false claims, or attempts to misuse our return process.